CSO(Customer Service Officer)

AXIS Bank has announced its Customer Service Officer (CSO) Recruitment 2025 under the Axis Bank Young Bankers Program (ABYB). Here are some key details:

Overview:
Program Duration: 1 year

Institution: Post Graduate Diploma in Banking Services from Manipal Academy of Higher Education (MAHE)

Training Structure: 6 months classroom training, 3 months internship, and 3 months on-the-job training

Eligibility Criteria:
Educational Qualification: Graduate/Post Graduate in any discipline

Selection Process: Two stages of proctored online assessments (Level I and Level II) followed by document verification

Application Process:
Expected Registration Dates: January 2025 – February 2025

Application Fee: To be announced in the official notification

Selection Criteria:
Assessments: English Comprehension, Logical Ability, Quantitative Ability, Personality Test, Sales Situations, Spoken English, and Written English

Salary:
Salary: To be defined in the official notification

Skills Required:

• Strong communication skills for dealing with customers effectively.
• Problem-solving ability to resolve customer complaints or issues.
• Knowledge of banking products and services.
• Multitasking skills to handle various queries simultaneously.
• Patience and empathy in customer interactions.
• Proficiency in using banking software and tools. Education & Qualifications:
  Typically, a bachelor’s degree in any discipline is required. Some banks may prefer candidates with a background in commerce or finance. Training in customer service and banking procedures is often provided by the bank. Career Growth:
  A Customer Service Officer can progress to higher roles such as Assistant Manager, Branch Manager, or other managerial roles depending on performance and experience.

Education & Qualification:

Typically, a bachelor’s degree in any discipline is required. Some banks may prefer candidates with a background in commerce or finance. Training in customer service and banking procedures is often provided by the bank.

Career Growth:

A Customer Service Officer can progress to higher roles such as Assistant Manager, Branch Manager, or other managerial roles depending on performance and experience.