The Local Bank Officer (LBO) position at UCO Bank involves various responsibilities related to banking functions and operations at the local branch level. Here’s a detailed Job Description for the Local Bank Officer (LBO) position:
Job Title: Local Bank Officer (LBO)
Number of Posts:250
Location: Various Branches across the country (likely location-specific)
Key Responsibilities:
1.Customer Services & Relationship Management:
- Act as the point of contact for customers at the local branch.
- Provide high-quality customer service and resolve customer queries related to banking products and services.
- Manage relationships with customers to promote customer retention and satisfaction.
2.Banking Operations:
- Handle day-to-day banking operations, including deposits, withdrawals, and fund transfers.
- Ensure the smooth processing of cash transactions, cheque clearing, and other financial services.
- Perform administrative tasks such as maintaining records, balancing books, and reporting discrepancies.
3.Loan & Credit Management:
- Assist in processing loan applications and evaluate the eligibility of applicants for personal loans, home loans, and other credit
products - Coordinate with other departments for the approval and disbursement of loans.
- Monitor loan accounts, collections, and repayments.
4.Compliance & Risk Management:
- Ensure compliance with bank policies, regulatory guidelines, and KYC (Know Your Customer) norms.
- Maintain up-to-date knowledge of banking regulations and ensure all transactions comply with legal and regulatory requirements.
5. Sales & Marketing:
- Promote and cross-sell UCO Bank’s products and services, including savings accounts, fixed deposits, insurance, and investment products.
- Achieve sales targets and contribute to the growth of the branch.
6. Reporting And Documentation:
- Prepare and maintain daily reports, transaction logs, and other required documentation.
- Ensure that all documentation related to banking transactions is completed accurately and promptly.
7.Technology Utilization:
- Operate and manage banking software systems for day-to-day operations.
- Ensure the accurate use of online banking platforms and mobile applications by customers.
8.Team Collaboration:
- Work closely with branch colleagues and management to ensure seamless operations.
- Participate in branch meetings, training programs, and performance reviews.
9.Branch Performance Support:
- Support branch management in achieving overall business goals.
- Contribute to the growth of the branch’s customer base and ensure a positive environment for customers and staff.
10.Required Skills:
- Communication Skills: Strong verbal and written communication skills to interact effectively with customers and internal teams.
- Customer-Oriented: A customer-first approach with a focus on providing exceptional service.
- Problem-Solving: Ability to identify and resolve customer issues promptly and efficiently.
- Attention to Detail: Careful in handling transactions, documentation, and compliance requirements.
- Teamwork: Ability to work effectively in a team and support branch operations.
- Sales Acumen: Ability to promote banking products and meet sales targets.
- Tech-Savvy: Comfortable with banking software and digital tools.
Qualifications:
- A Bachelor’s Degree (preferably in Commerce, Economics, or Business) from a recognized university.
- Relevant experience in banking or financial services would be an added advantage.
Age Limits:
Typically, candidates must fall within the age limit specified in the official notification (usually between 21 and 30 years, with relaxations for reserved categories).
Key Attributes:
- Strong interpersonal skills to build and maintain relationships with customers.
- High ethical standards and integrity.
- Ability to work in a fast-paced environment and meet targets.
Selection Process:
- Written Exam: Covers general awareness, reasoning ability, quantitative aptitude, and English language.
- Interview: Shortlisted candidates will be called for a personal interview.