Process Associate-Content Moderation-English

Genpact is a global professional services and solutions firm. They specialize in digital transformation, analytics, automation, and AI solutions to help businesses improve their operations. Founded in 1997 as a unit of General Electric, Genpact became independent in 2005 and is now headquartered in New York City. They have over 125,000 employees across 30+ countries.

The Genpact Process Associate – Content Moderation – English role is an exciting opportunity for those who are fluent in English and have a keen eye for detail. Here are some key details about the posit

Responsibilities:

• Review content and provide resolution based on prescribed guidelines.
• Recognize trends and patterns and raise issues timely.
• Provide insights to help improve support to users.
• Maintain a thorough understanding of processes and policies.
• Provide excellent customer service to customers.
• Work a 24/7 schedule with alternating shifts, reviewing online content that may be highly sensitive in nature (e.g., graphic violence, self-harm, child abuse, hate speech).

Qualification:

• Minimum Requirements:
• Any Graduate (except Law)
• Freshers are eligible
• Fluent in English

Preferred Qualification:

• Effective probing and analytical skills
• Problem-solving skills with a customer-centric approach
• Ability to work on a flexible schedule, including weekend shifts

Location:

• Hyderabad / Secunderabad

About Genpact:

Genpact is a global professional services and solutions firm with over 125,000 employees across 30+ countries. They are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Genpact is a global professional services and solutions firm that specializes in digital transformation, analytics, automation, and AI solutions to help businesses improve their operations. Here are some key points about the company:

Overview:

• Founded: 1997 as a unit of General Electric (GE)
• Headquarters: New York City, New York, USA
• Employees: Over 125,000 across 30+ countries
• Revenue: $4.48 billion (2023)
• CEO: Balkrishan “BK” Kalra

History:

• Early Years: Initially known as GE Capital International Services (GECIS), Genpact was created to provide business process outsourcing solutions to GE’s businesses.
• Independence: In 2005, Genpact became an independent company and started serving clients outside of GE.
• IPO: Genpact went public in 2007, listing on the New York Stock Exchange under the symbol G. Services:
• Digital Transformation: Helping businesses leverage digital technologies to improve efficiency and performance.
• Analytics and AI: Providing advanced analytics and AI solutions to drive better business outcomes.
• Automation: Implementing automation solutions to streamline operations and reduce costs.
• Consulting and Outsourcing: Offering consulting services and outsourcing solutions across various industries
  Genpact aims to help businesses work better by empowering them with proven data, technology, and AI solutions. They focus on creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.